Privacy Policy

OwlPack (LabelNow Limited)
Last updated: 26 October 2025

At OwlPack, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, interact with us online, or use our services.

Please read this policy carefully. By using our services or submitting personal information to us, you agree to the terms of this Privacy Policy. This policy should be read together with our Terms & Conditions of Sale.

We may update this Privacy Policy from time to time, and the most recent version will always be available on our website.

1. Who We Are

OwlPack is a trading name of LabelNow Limited, a company registered in England and Wales (Company No. 15113846).

LabelNow Limited (“OwlPack”, “we”, “us”, or “our”) provides packaging procurement, storage, and fulfilment management services to businesses.

2. Information We Collect

We collect and process information in order to provide our services effectively and to improve our operations. This may include:

a) Information you provide directly

When you:

• Complete a form, subscription, or payment through our website, Jotform, or Stripe

• Contact us by email or phone

• Place an order or request a quotation

You may provide us with:

• Your name, company name, and job title

• Billing and shipping addresses

• Email address and phone number

• Payment information (processed securely by Stripe)

• Order and artwork details

b) Automatically collected information

When you visit our website, we may automatically collect:

• Device information (browser type, IP address, time zone, and cookies)

• Usage data (pages viewed, time spent on the site, and referring websites)

We collect this information using technologies such as cookies, log files, and analytics tools to help improve our site and prevent fraud.

3. How We Use Your Information

We use your personal information to:

• Process and manage orders, subscriptions, and payments

• Communicate with you regarding orders, updates, or enquiries

• Provide customer support

• Screen transactions for potential fraud or misuse

• Maintain and improve our website, forms, and systems

• Send occasional updates or marketing communications (only with your consent)

We may also use anonymised and aggregated data for analytics or service improvement.

4. How We Share Your Information

We only share personal data where necessary to deliver our services or where legally required. This may include sharing with:

• Third-party suppliers and logistics partners involved in producing or fulfilling your order

• Service providers, such as Stripe (payment processing) and Jotform (order forms)

• Analytics providers like Google Analytics, to help us understand website usage

• Professional advisors (accountants, lawyers, or insurers) where appropriate

We never sell or rent your personal information.

5. Data Retention

We retain personal information only as long as necessary to:

• Fulfil the purposes outlined in this Privacy Policy

• Meet our legal, accounting, or reporting obligations

For example, order and invoice records are typically kept for six years to comply with UK tax law. You may request deletion of your data once we no longer need it for legal or operational reasons.

6. Your Rights

Under UK and EU data protection law (including the UK GDPR), you have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your personal data

• Object to or restrict processing

• Withdraw consent for marketing at any time

• Request data portability in certain cases

To exercise any of these rights, please contact us at hello@owlpack.co.uk.
We may need to verify your identity before fulfilling your request.

7. Cookies

Our website uses cookies to improve user experience and analyse website performance.
You can disable cookies at any time through your browser settings, though some features of our site may not function properly without them.
For more information, visit www.allaboutcookies.org.

8. Data Security

We take appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, or disclosure.

All payment data is handled securely by Stripe, which is PCI-DSS compliant. We do not store your full payment details on our systems.

9. Third-Party Links

Our website or forms may contain links to other websites or services. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their policies before submitting any information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational or legal changes. The latest version will always be available on our website and will include the date of the most recent update.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact us at:

Email: hello@owlpack.co.uk