Terms & Conditions of Sale

OwlPack (LabelNow Limited)
Updated: 26 October 2025

1. Introduction

1.1 These Terms and Conditions (“Terms”) apply to all orders placed with LabelNow Limited, trading as OwlPack (“OwlPack”, “we”, “us”, “our”), regardless of whether the order is placed through our website, email, Jotform, Stripe, sales agents, or by any other method.

1.2 While some processes may be managed internally, the majority of goods and services are produced or fulfilled by third-party suppliers. Where goods are produced by a third party, OwlPack acts solely as an agent or intermediary, passing on goods “as supplied.”

1.3 OwlPack’s role is limited to procurement, coordination, design outsourcing, and fulfilment management — not manufacturing, verification, or regulatory compliance.

1.4 By engaging OwlPack, the Client acknowledges that goods and services are supplied “as provided” by third-party manufacturers, and OwlPack has no liability for defects, delays, or inaccuracies arising from third-party performance.

2. Client Responsibility for Artwork and Specifications

2.1 The Client (“you”, “your”) is fully responsible for providing accurate, print-ready artwork, files, and specifications.

2.2 OwlPack does not verify or approve artwork, proofs, or printed content for accuracy, suitability, or compliance with any regulatory, food safety, or industry standards.

2.3 From time to time, OwlPack may, at the Client’s instruction, coordinate or make minor artwork edits or updates internally or through third-party suppliers or subcontracted designers. Such adjustments are carried out purely as an administrative or facilitation service. Regardless of who performs the edit, the Client remains fully and solely responsible for verifying, approving, and checking all proofs, samples, and final goods for accuracy and suitability before use. This responsibility extends to the inspection of all products upon delivery to ensure they are correct and fit for purpose.

2.4 The Client bears full and continuing responsibility for ensuring all products, artwork, and packaging materials are correct and legally compliant before use. This responsibility applies whether the goods are received directly by the Client or by any third party acting on the Client’s behalf, including contract manufacturers, fulfilment partners, or individual business locations. The Client must ensure that all such parties inspect and confirm the goods’ accuracy and suitability prior to any use, distribution, or resale.

2.5 While OwlPack may store artwork files for convenience, this is done entirely at our discretion. Stored files may not reflect the most current or correct versions. It remains the Client’s sole responsibility to provide and confirm accurate artwork for each order.

3. Pricing, Billing, and Subscriptions

3.1 Prices are exclusive of VAT unless stated otherwise.

3.2 Subscriptions and payments are managed through Stripe. By subscribing, you authorise recurring monthly billing until cancelled in writing with 30 days’ notice.

3.3 A free trial may be offered for 30 days, after which the Client will automatically move to the relevant paid plan unless cancelled before the trial end date.

3.4 Pricing for subscription plans is calculated per business location. The Client is responsible for accurately declaring their total number of active locations. If OwlPack later determines that the declared number was incorrect, OwlPack may adjust billing retrospectively.

3.5 OwlPack reserves the right to amend subscription or service pricing by providing at least 30 days’ written notice. Continued use of the service after that date constitutes acceptance of the new pricing.

4. Procurement, Production, and Supply

4.1 OwlPack sources goods and services through its network of third-party suppliers based on the Client’s specifications.

4.2 Any delivery estimates provided are approximate. Production and fulfilment times may vary depending on supplier capacity, materials, or logistics.

4.3 Where goods are produced by third-party suppliers, the Client’s contract for manufacture is with that supplier, not with OwlPack. OwlPack accepts no liability for any defect, delay, or non-delivery arising from third-party performance.

4.4 Samples may be provided where possible but are not guaranteed for every product type. Samples are intended for review only and may not perfectly represent final production due to process variations.

5. Inspection and Acceptance of Goods

5.1 All goods must be inspected immediately upon delivery by the Client or by any third party designated or engaged by the Client to receive, handle, or use the goods. Inspection must include verification of all printed content, labelling, and suitability for intended use. The Client is deemed to have authorised such third parties to inspect on their behalf and is bound by their acceptance, non-response, or failure to report issues.

5.2 Use, distribution, or resale of any goods — whether by the Client or by any third-party recipient acting on the Client’s behalf — constitutes full acceptance of the goods as delivered.

5.3 Any issues must be reported to OwlPack in writing within 24 hours of delivery or discovery, supported by photographic evidence.

5.4 If the issue is confirmed and caused by OwlPack’s internal handling, we may, at our sole discretion, offer a reprint or replacement. This shall be the sole and exclusive remedy available to the Client. Offering a reprint or replacement does not constitute an admission of liability, and OwlPack shall not be responsible for any further loss, damage, or consequential cost arising from the issue.

5.5 No claims or remedies will be available for goods used, distributed, or resold prior to written notice of an issue.

6. Storage, Fulfilment, and Delivery

6.1 OwlPack may coordinate or provide storage and fulfilment services.

6.2 Storage is provided with reasonable care; however, OwlPack is not liable for loss, damage, delay, or deterioration of goods in storage, regardless of cause.

6.3 Delivery dates are estimates only. OwlPack shall not be liable for any delay, missed delivery, or financial loss arising from late arrival or storage error, even if such delay arises from internal handling.

7. Limitation of Liability

7.1 All goods and services are supplied “as is” without warranties of any kind.

7.2 OwlPack shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to lost profits, reputational harm, or business interruption.

7.3 Where goods are produced by a third-party supplier, your sole recourse is against that supplier, and OwlPack accepts no liability of any kind arising from their actions, delays, or defects.

7.4 OwlPack’s maximum liability for any claim shall not exceed the total price paid by the Client for the order in question.

7.5 Nothing in these Terms limits liability for death or personal injury caused by negligence or any liability which cannot legally be excluded under UK law.

8. Risk Allocation and Indemnity

8.1 The Client accepts full responsibility for all printed content, including accuracy, suitability, and legal compliance.

8.2 The Client agrees to indemnify and hold harmless OwlPack, its directors, employees, agents, and suppliers against all claims, liabilities, or costs arising from use or distribution of goods supplied.

9. Intellectual Property and Marketing Use

9.1 The Client warrants that all artwork and content submitted are owned or properly licensed for reproduction.

9.2 OwlPack and its suppliers are granted a non-exclusive licence to use submitted materials for the purposes of production, marketing, and service fulfilment.

9.3 OwlPack reserves the right to use images or examples of products sourced, produced, or designed under this agreement in its marketing, advertising, or portfolio materials, unless the Client objects in writing.

10. Force Majeure

OwlPack shall not be liable for any delay or failure to perform obligations caused by events beyond its reasonable control, including natural disasters, supplier failure, transport issues, strikes, pandemics, or government restrictions.

11. Miscellaneous

11.1 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

11.2 These Terms constitute the entire agreement between OwlPack and the Client and supersede all prior communications.

11.3 No waiver of any term shall be deemed a continuing waiver of any other term.

12. Supplier and Service Clarifications

• Design Services: Outsourced to approved third-party providers and billed separately. All design services incur an additional charge, quoted on a case-by-case basis. The Client is solely responsible for checking and approving all designs before use.

• Storage & Fulfilment: May be managed by OwlPack or third-party partners and will incur additional charges, quoted on a case-by-case basis. OwlPack is not liable for loss, delay, or damage once goods enter storage.

• Samples: Where provided, samples are offered free of charge where possible, but not all products qualify for sampling. In cases where samples are tailored to the Client’s product, the Client must check and confirm suitability before use, as such samples may not have gone through the standard proofing or production process.

• Pricing Audits: Conducted quarterly where included in the Client’s plan.

• Flexible Payment Terms: Subject to approval and availability.

13. Updates and Amendments

OwlPack may amend these Terms at any time by publishing an updated version on its website. Continued use of our services constitutes acceptance of any revisions.

14. Final Acknowledgment

By placing an order with OwlPack, the Client confirms they have read, understood, and agreed to these Terms, including their ongoing obligation to ensure all goods are inspected for accuracy and suitability — by themselves or any third party they engage to receive, handle, or use such goods — prior to any use, resale, or distribution.