Terms & Conditions of Sale
OwlPack (LabelNow Limited)
Effective from: 14.06.25
1. Introduction
1.1 These Terms and Conditions (“Terms”) apply to all orders placed with LabelNow Limited, trading as OwlPack (“OwlPack”, “we”, “us”, “our”), whether placed through our website, Jotform, sales agents, or by any other method.
1.2 OwlPack operates as a sourcing and supply partner for printed products. While some products may be produced in-house, the majority are manufactured by third-party suppliers. We do not guarantee or represent the methods, materials, or quality of production beyond what is stated in these Terms.
2. Client Responsibility for Artwork and Specifications
2.1 The Client (“you”, “your”) is fully responsible for supplying final, accurate, and print-ready artwork, files, and specifications at the time of order. OwlPack does not provide content checking, editing, or design validation services.
2.2 OwlPack prints based solely on the materials and instructions provided. It is the Client’s responsibility to ensure that the correct and most current version of artwork is submitted, clearly labelled, and verified before order confirmation.
2.3 While we take reasonable care in handling files, OwlPack accepts no liability for the use of incorrect or outdated artwork — including where this occurs due to internal error, file mislabelling, or version confusion. This includes, without limitation, content involving outdated ingredient lists, allergen declarations, barcodes, expiry dates, or legal/regulatory statements.
2.4 OwlPack does not verify artwork content or confirm compliance with applicable industry, food safety, or labelling laws. This responsibility rests entirely with the Client.
3. Inspection and Acceptance of Goods
3.1 All products must be inspected by the Client immediately upon delivery, and before any use, resale, distribution, or repackaging.
3.2 Inspection must include thorough verification of all printed content — such as ingredients, allergen declarations, expiry dates, barcodes, and legally required statements — to ensure accuracy and compliance.
3.3 Use, distribution, or resale of any product constitutes full acceptance of the goods as delivered. OwlPack shall have no liability for any issues not reported before further use or handling.
4. Notification of Errors and Remedies
4.1 The Client must notify OwlPack in writing of any defects, discrepancies, or concerns within 24 hours of delivery, including a detailed explanation and photographic evidence of the issue.
4.2 If an issue is verified and:
- The cause is traced to the Client’s submitted artwork, OwlPack may, at its sole discretion, offer a discounted reprint, subject to case-by-case review.
- The error is due to OwlPack’s internal handling (e.g. sending the wrong file version to a supplier), we will provide a one-time reprint free of charge, with the Client responsible only for shipping costs.
4.3 Any reprint offered under this clause is a gesture of goodwill and constitutes the sole and exclusive remedy available. No refunds, additional compensation, or claims for consequential loss will be entertained.
4.4 No remedy will be available if the error is not reported within the required timeframe or if products have been used, altered, or distributed.
5. Limitation of Liability
5.1 All products and services are supplied “as is” and without any express or implied warranties, including those of merchantability or fitness for a particular purpose.
5.2 OwlPack shall not be liable for any indirect, incidental, consequential, punitive, or special damages, including but not limited to loss of profits, regulatory penalties, business interruption, or reputational harm — even if advised of the possibility.
5.3 OwlPack’s maximum total liability for any order, regardless of cause, shall be limited strictly to the price paid by the Client for that specific order.
5.4 These limitations apply in all cases, including errors or defects arising from OwlPack’s internal handling, miscommunication, human error, or third-party supplier actions.
6. Risk Allocation and Indemnity
6.1 The Client acknowledges that printed packaging and labels may carry legal and health-related risks, especially in sectors involving food, cosmetics, or pharmaceuticals.
6.2 The Client accepts full responsibility for all printed content, including its accuracy, suitability, and legal compliance.
6.3 The Client agrees that OwlPack shall not be held liable for any injury, illness, allergic reaction, financial loss, legal penalty, or death arising from reliance on printed content — regardless of the source of the error, including internal operational mistakes.
6.4 The Client agrees to indemnify and hold harmless OwlPack, its directors, employees, agents, and suppliers against any and all claims, liabilities, damages, or costs resulting from the use, resale, or distribution of printed goods.
7. Intellectual Property
7.1 The Client warrants that all artwork and content submitted is either owned by them or licensed for their use and reproduction.
7.2 The Client agrees to fully indemnify OwlPack against any legal claims arising from copyright, trademark, or intellectual property disputes connected to submitted materials.
8. Governing Law and Jurisdiction
8.1 These Terms are governed by the laws of England and Wales.
8.2 Any disputes arising from or relating to these Terms or any order shall be subject to the exclusive jurisdiction of the courts of England and Wales.
9. Miscellaneous
9.1 If any part of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
9.2 OwlPack reserves the right to amend these Terms at any time. The version in force at the time of the order shall apply.
By placing an order with OwlPack, the Client confirms they have read, understood, and agreed to these Terms — including their critical obligation to inspect all products upon delivery and prior to any use or distribution.